Return, Refund, and Exchange Policy
At L.A. Girl, we want you to be completely satisfied with your purchase. If you wish to return or exchange a product, please note the following guidelines:
- Returns and exchanges are only accepted for UNOPENED products purchased directly through www.lagirlusa.com.
- Requests for returns or exchanges must be made within 30 days of the original purchase date.
- Please note that all nail polish and nail treatments are final sale and are not eligible for return or exchange.
If your return or exchange request meets the above criteria, please be aware of the following:
- Refunds will be issued for the original purchase price, less the cost of original shipping.
- If you purchased products from a retailer other than www.lagirlusa.com, please contact the original place of purchase for their specific refund or exchange policies.
For our Canadian customers, please keep in mind that refunds are processed based on the current market value of the Canadian currency at the time the refund is issued. Due to fluctuations in exchange rates, the refund amount may differ from the original purchase price. Beauty 21 cannot control the exchange rates that affect refunds and cancellations resulting from currency changes.
Cancellation Policy
At L.A. Girl, we strive to process and ship orders quickly and efficiently. Once you click the "Submit Order" button, our order fulfillment system immediately begins processing your purchase. As a result, orders CANNOT BE CANCELLED OR MODIFIED once they have been submitted.
To ensure the safety and security of both our customers and our business, all orders placed on www.lagirlusa.com undergo a thorough review process designed to detect and prevent online fraud. In the event that your order is flagged during this review, which can occur due to various reasons, we may be required to cancel the order. If this happens, we will initiate the refund process immediately. For more information about our refund policy, please refer to the details provided above.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.
Terms & Conditions of Sale
All purchases of products through this website are expressly subject to our standard Terms and Conditions of Sale.
Disclaimer
Due to individual user's monitor settings, calibrations, and lighting sources, the colors that appear on your screen may not be an exact representation of the actual product. We strive to show the colors as accurately as possible, but screen images are intended as a guide only.
Changes
We reserve the right to change our policies and promotional terms at any time, and without prior notice.